Dear Valued Customers,

In observance of the 4th of July holiday, Tax Airfreight, Inc. will be closed Sunday July 4 and Monday July 5, 2021. All normal operations will resume on Tuesday July 6, 2021. Please keep this in mind as you calculate transit times. Have a safe and happy holiday.

If you have any questions about a shipment, you can quickly trace online at https://www.taxair.com/quick-track-shipment or contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Sincerely,
Tax Airfreight
www.taxair.com

Dear Valued Customers,

In observance of Memorial Day, Tax Airfreight, Inc. will be closed Monday May 31, 2021. All normal operations will resume on Tuesday June 1st, 2021. Please keep this in mind as you calculate transit times. Have a safe and happy holiday.

If you have any questions about a shipment, you can quickly trace online at https://www.taxair.com/quick-track-shipment or contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Sincerely,

Tax Airfreight
www.taxair.com

Dear Valued Customers,

Due to the pandemic and recent spikes in demand, there have been major operational obstacles at ORD airport.  Our goal is to improve the service we offer at ORD, while remaining cost effective in this challenging environment.  Our changes will roll out in phases.

Phase One will be effective 03/29/2021

Phase one will apply to 5 major airlines: American, United, Air France, Lufthansa and KLM

EXPORT FREIGHT:  Paperwork for export shipments will require to be received in our Chicago terminal by 8:00 a.m. for same day delivery.  Paperwork received after that time will be rolled into next day service.

IMPORT FREIGHT: Our trucks will begin picking up at the above airlines at 9:00 a.m. each day.  All other airlines will be during our normal pick up times in the afternoon or at night.  All paperwork for all airlines needs to be in by 5:00 P.M. the previous day in order to be picked up next day.

Tax-Air understands the time sensitive nature of this freight and we want to continue to provide great service.  The circumstances at ORD have created many challenges and will continue to fluctuate from day to day, so this is not a guarantee of service.  Tax Airfreight will not be responsible for any storage charges incurred if not able to recover cargo by the last free day.

If you have any questions about these changes, please contact your Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you

Tax Airfreight, Inc.

To our valued customers,

Due to weather and slippery road conditions, we are experiencing delays throughout our system.  If you need an update on a shipment please utilized the online resources available to you.

For tracking and tracing your shipments: https://www.taxair.com/   
   
For entering pick up requests and/or quotes: https://swoop.taxair.com/login/ 

If you need a user name and password to log into your account, please request one here: https://swoop.taxair.com/login/  

We apologize for any inconvenience this may have caused.
        
Thank you,
Tax Airfreight, Inc.

Dear Valued Customers,

In observance of the Christmas Holiday, Tax Airfreight will operate a skeleton crew for the local areas only with advanced arrangements on Thursday, December 24, 2020.  
We will be closed on Friday, December 25, 2020.  All normal operations will resume on Saturday, December 26, 2020.

For the New Year’s Holiday, Tax  Airfreight will provide service Thursday, December 31, 2020 to those customers who have previously advise us that they are open.  We will 
be closed Friday, January 1, 2021.  All normal operations will resume on Saturday, January 2, 2021.

The Tax Airfreight team wishes you a safe and Happy Holiday season!

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Care at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

Dear Valued Customers,

In observance of Thanksgiving Day, Tax Airfreight will be closed Thursday November 26, 2020.  We will operate with a skeleton crew for local areas only with advanced arrangements on Friday November 27, 2020.  

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or  a member of our Customer Care team at 800-242-6565.

Tax-Air is committed to proving first class service along with a safe environment for our employees.  Please have a safe and happy holiday!

Thank you,

Tax Airfreight, Inc.

Effective December 1st, 2020, our Pickup Attempt fee will be increased to $50.00. Please review the updated Terms and Conditions after December 1st, 2020 for the full accessorial charge list.

Dear Valued Customers,

In observance of Labor Day, Tax Airfreight, Inc. will be closed Monday, September 7, 2020.  All normal operations will resume on Tuesday September 8, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

Dear Valued Customers,

In observance of Independence Day, Tax Airfreight, Inc. will be closed Friday, July 3rd and Saturday, July 4 2020.  All normal operations will resume on Sunday, July 5, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

To our valued customers,

In observance of Memorial Day, Tax Airfreight, Inc. will be closed Monday May 25, 2020.  All normal operations will resume on Tuesday May 26, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.