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Swoop News

ORD Airport Changes

Dear Valued Customers,

Due to the pandemic and recent spikes in demand, there have been major operational obstacles at ORD airport.  Our goal is to improve the service we offer at ORD, while remaining cost effective in this challenging environment.  Our changes will roll out in phases.

Phase One will be effective 03/29/2021

Phase one will apply to 5 major airlines: American, United, Air France, Lufthansa and KLM

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Weather Alert

To our valued customers,

Due to weather and slippery road conditions, we are experiencing delays throughout our system.  If you need an update on a shipment please utilized the online resources available to you.

For tracking and tracing your shipments: https://www.taxair.com/   
   
For entering pick up requests and/or quotes: https://swoop.taxair.com/login/ 

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Holiday Schedule 2020

Dear Valued Customers,

In observance of the Christmas Holiday, Tax Airfreight will operate a skeleton crew for the local areas only with advanced arrangements on Thursday, December 24, 2020.  
We will be closed on Friday, December 25, 2020.  All normal operations will resume on Saturday, December 26, 2020.

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Thanksgiving 2020

Dear Valued Customers,

In observance of Thanksgiving Day, Tax Airfreight will be closed Thursday November 26, 2020.  We will operate with a skeleton crew for local areas only with advanced arrangements on Friday November 27, 2020.  

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or  a member of our Customer Care team at 800-242-6565.

Tax-Air is committed to proving first class service along with a safe environment for our employees.  Please have a safe and happy holiday!

 

Thank you,

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Accessorial Change

Effective December 1st, 2020, our Pickup Attempt fee will be increased to $50.00. Please review the updated Terms and Conditions after December 1st, 2020 for the full accessorial charge list.

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Labor Day 2020

Dear Valued Customers,

In observance of Labor Day, Tax Airfreight, Inc. will be closed Monday, September 7, 2020.  All normal operations will resume on Tuesday September 8, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

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4th of July 2020

Dear Valued Customers,

In observance of Independence Day, Tax Airfreight, Inc. will be closed Friday, July 3rd and Saturday, July 4 2020.  All normal operations will resume on Sunday, July 5, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

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Memorial Day 2020

To our valued customers,

In observance of Memorial Day, Tax Airfreight, Inc. will be closed Monday May 25, 2020.  All normal operations will resume on Tuesday May 26, 2020.  Please have a safe and happy holiday.
If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Experience Team at 800-242-6565.

Thank you,

Tax Airfreight, Inc.

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Phone Outage

To our valued customers,

Tax-Air is currently experiencing a phone outage that is affecting our call center. As of right now we are do not have an estimate of when the issue will be resolved.

Please reach out to dispatch@taxair.com for assistance w/ your shipments or to place a new pickup.

Thank you for your understanding,

Tax-Air

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Coronavirus (COVID-19) Update

To our valued customers,

Effective immediately, Tax-Air is implementing the following safety procedures.

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Less than Truckload - LTL

Servicing over 2,500 cities with our fleet of 300 trucks, Tax-Air has been a trusted carrier in the Midwest Region for over 40 years.

Nationwide

Our services extend to every state in North America.

Truckload Services

Whether you have 1 load or a 15 truckload project, we have you covered!

Drive TAX-AIR

Looking to advance your career? We’re always seeking hardworking, responsible drivers who want to grow their careers with a stable, well-respected company.